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Hospitality Operations

RiseUp primarily works in the Aged Care, Health Care, and Institutional sectors. The key to consistency and cost control is ensuring robust procedures and policies are in place. RiseUp assists in creating these relevant procedures and policies to ensure efficient and effective catering services. 

Front & Back of House Reviews

RiseUp's specialists observe kitchen and dining operations generally during busy service times to identify operational gaps and deficiencies. This approach is particularly effective for multi site operations, where consistency in every aspect of the food journey is critical to enhance the customers experience. RiseUp focuses on:


  • Kitchen processes and procedures

  • Resident dining experience

  • Food waste mitigation

  • Team capability, and

  • Opportunities for efficiencies in daily operations, and

  • Creating Standard Operating Procedures to assist with consistency and efficiency

If required, RiseUp will become hands on to assist in the embedding of any new procedures. We coach and develop your catering teams to ensure they have the skills required to take your catering to a higher level. 

Food Safety Plans

RiseUp can prepare or review current Food Safety Plans and site-specific Food Safety Programs. We ensure your food safety plan reflects your current operation, is comprehensive and easy to understand. This includes:

  • Visiting each site to assess current compliance with reporting against the FSP and provide a report and recommendations.

  • Reviewing and creating where necessary, all FSP forms

  • Providing dietary requirements (including allegerns) for inclusion in the FSP

  • Creating 'bite sized' pictorial training instruction documents to assist in site implementation and onboarding

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