Nikki is an experienced Customer Engagement Specialist, with a career spanning 15 years in sales performance and customer service. 

 

Nikki specialises in leader, sales, and customer service coaching and mentoring, focusing particularly on front-of-house and customer-facing teams. Her approach is centered on maximising organisational abilities and fostering a genuine desire for success without relying on aggressive sales tactics. Nikki's methods are tailored to various sectors including FMCG, Retail, Liquor, Health, Institutions, and Aged Care.

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Nikki had a significant tenure with Avis Budget Group, where she served in key leadership positions, including National Sales Performance Manager. 

Nikki's career also includes experience in the airline industry, having worked as a Manager in the Qantas First Class Lounge. This diverse background in hospitality and travel gives Nikki a comprehensive understanding of customer service excellence across different sectors.

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Nikki's consistent commitment to enhancing customer experience and developing effective leadership strategies, makes her a valuable asset in her field of customer experience and leadership coaching.