AGED CARE OPERATIONS
People & Process are the Key to Great Customer Experience
RiseUp works in Aged Care & Health Care. The key to consistency, quality and cost control is ensuring robust procedures and policies are in place. RiseUp provides a variety of solutions that ensure customer satisfaction, and efficient and effective services.
Hospitality Reviews
Excellence in hospitality relies on strong processes and procedures. Our comprehensive Hospitality Reviews examine all aspects of your catering operations and detail not only the good, but also the areas for improvement so that your facilities are not just compliant, but optimised for success. We focus on kitchen procedures and operational processes, food delivery systems, team capability assessment, and resident satisfaction metrics.
Through this thorough evaluation, we assess your day-to-day catering operations to ensure your current processes are fit for purpose and future-proofed. By aligning your current processes with industry standards, we help you create a more efficient, safe, and high-quality hospitality environment that delivers exceptional dining experiences.
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Resident Engagement Surveys
Dining is more than just a meal - it's the cornerstone of our daily lives and is extremely important in institutional life. Our in-depth Customer Engagement Surveys delve deep into the heart of the dining experience and uncover what residents actually think and want. We go beyond surface-level feedback to understand the emotional and social aspects of dining that contribute to overall wellbeing and quality of life. We summarise these findings and provide actionable recommendations that are practical and achievable within your operational framework. We analyse patterns in resident preferences, identify unmet needs, and highlight opportunities for enhancement that can make a meaningful difference to daily dining experiences. These insights become the cornerstone for development, process change, and strategic restructuring that resonates with your needs and expectations.
Food Safety Plan Reviews
We specialise in reviewing and preparing Food Safety Plans and Food Safety Programs that are fully compliant, practical and easy to implement within daily operations. Effective food safety goes beyond meeting regulatory requirements - it needs to integrate seamlessly into your team's workflow. We conduct thorough on-site assessments, evaluate current compliance levels and provide detailed reports highlighting specific areas for improvement.
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Our goal is to ensure your Food Safety Plan accurately reflects your operations while remaining comprehensive and user-friendly for staff. Robust food safety frameworks protect your patients and residents, safeguard your team, and preserve your reputation. By partnering with RiseUp, you gain peace of mind knowing your systems are both compliant and sustainable for long-term success.
Catering Team Support
RiseUp provides comprehensive support services to catering departments, ensuring consistently high levels of customer experience across all dining operations. Well-trained, confident teams who have the knowledge and skills deliver outstanding service. We develop and implement tailored Catering Induction Programs that can be completed prior to starting at a facility or during the initial employment period.
Our programs are custom designed to suit each client's specific requirements, operational procedures, and cultural expectations. All training programs are delivered face-to-face to ensure information is not only received but thoroughly understood and retained. From Kitchen Hands to Executive Chefs, we provide guidance and expertise they need to excel in their roles.
Menu & Recipe Development
Our expert menu and recipe development solutions are designed to enhance lifestyle choices for patients and residents, while keeping your kitchen operations smooth and efficient. Our comprehensive approach encompasses creating year-round, seasonally appropriate menus that celebrate fresh, local produce and reflect dietary preferences and cultural diversity. ​We refresh existing menus to eliminate monotony and introduce exciting new options, while ensuring all documentation is updated to reflect current offerings, supply chains, and nutritional requirements. We also structure pantries for optimal workflow and efficiency, and provide hands-on training for chefs on recipe implementation and ordering processes to ensure seamless execution. Breathing new life into your culinary offerings delights your residents abd turns them into patrons. We transform dining from routine necessity into a highlight of each day.
Group Catering Oversight
Some organisations cannot justify the expense of employing a full-time Executive Chef or Catering Manager, so RiseUp can act as your external Catering Manager, providing expert oversight and strategic direction for your food service operations. Our comprehensive catering management services include food safety compliance and supply chain management, enforcing high kitchen and presentation standards across all sites, and multisite catering services troubleshooting when challenges arise.
We review, develop, and implement procedures that streamline operations while driving continuous improvement, efficiency and profitability. We also prioritise continuous resident engagement to gauge catering success, identify opportunities for enhancement, and ensure you always have the expertise and support needed.