Milan Hilton is a customer-focused professional with a proven track record of delivering exceptional service experiences across the private and public sectors. Working in our Outsourced Sales Programs (OSP) as a Sales Specialist for Tip Top Foodservice, Milan brings warmth, professionalism, and a genuine commitment to putting the customer first in every interaction.

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Milan has held customer-facing roles at the New Zealand Qualifications Authority (NZQA) and The Ordinary skincare brand, where she developed a deep understanding of what it means to deliver meaningful, high-quality service. At NZQA, she served as a trusted first point of contact for internal and external stakeholders whilst managing high-volume enquiries with accuracy, empathy, and discretion.,

 

In her retail roles, Milan conducted personalised beauty consultations, built strong product knowledge, and consistently met sales targets by truly understanding and responding to each customer's individual needs. With experience across both structured service environments and dynamic retail settings, Milan has refined her ability to handle enquiries, resolve complaints, and deliver tailored solutions that leave customers feeling heard and valued. Her calm, organised approach to high-volume interactions, combined with her clear communication and natural ability to build rapport ensures every customer touchpoint reflects the highest standard of service.

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Milan's career is defined by a consistent dedication to the customer experience. Whether supporting individuals through complex government processes or helping clients find the right product, she brings the same attentiveness, professionalism, and care to every engagement. Her customer-first mindset and versatility across service environments make her a valued Sales Specialist within our OSP team.