AGED CARE OPERATIONS
People & Process are the Key to Great Customer Experience
RiseUp works in Aged Care & Health Care. The key to consistency, quality and cost control is ensuring robust procedures and policies are in place. RiseUp provides a variety of solutions that ensure customer satisfaction, and efficient and effective services.
Hospitality Reviews
We understand that excellence in hospitality relies on strong processes and procedures. Our comprehensive Hospitality Reviews examine all aspects of your catering operations and detail not only the good, but also the areas for improvement so that your facilities are not just compliant, but optimised for success. Hospitality Reviews focus on 4 key areas:
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Kitchen Procedures & Operational Processes
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Food Delivery
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Team Capability
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Resident Satisfaction
Our specialists assess your day-to-day catering operations to ensure your current processes are fit for purpose and future-proofed. By aligning your current process with industry standards, we help you create a more efficient, safe, and high-quality hospitality environment.
Engagement Surveys
Dining is more than just a meal - it's the cornerstone of our daily lives and is extremely important in instutional life. Our in-depth Customer Engagement Surveys delve deep into the heart of the dining experience and uncover what residents actually think and want in their dining experience. RiseUp's comprehensive reviews summarise the findings and have actionable recommendations. These insights become the cornerstone for development initiatives, process changes, and strategic restructuring.
Food Safety Plan Reviews
RiseUp specialises in reviewing and preparing Food Safety Plans and site-specific Food Safety Programs that are not only compliant, but also practical and easy to implement. Our Specialists conduct thorough on-site assessments to evaluate current compliance levels and provide detailed reports highlighting areas of improvement.
Our goal is to ensure your Food Safety Plan accurately reflects your current operations, while remaining comprehensive and user-friendly. Robust food safety frameworks protect your customers, patients and residents, and your reputation.
Catering Team Support
RiseUp provides a variety of support services to Catering departments to ensure strong levels of customer experience. RiseUp also develops and implements Catering Induction Programs that can be completed prior to, or when starting at a facility.
Our programs can be custom designed to suit any client’s requirements and our training programs are face to face to ensure information is received and understood. We support catering teams, from Kitchen Hands to Chefs, in whatever form that takes.
Menu & Recipe Development
We understand that variety is the spice of life, especially in group catering environments. Our expert menu and recipe development solutions are designed to enhance lifestyle choices for customers, patients and residents, while keeping your kitchen operations smooth and efficient. Our comprehensive approach includes:
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Creating year-round, seasonally appropriate menus
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Refreshing existing menus
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Updated documentation
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Structuring pantries
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Training for chefs on recipe use and ordering processes
Put simply, RiseUp breathes new life into your culinary offerings to delight your residents, or as we see them, your patrons.
Group Catering Oversight
It’s important that catering departments have some form of oversight and guidance where necessary. In some cases, organisations cannot justify the expense of employing a full time Executive Chef or Catering Manager. RiseUp can act as your external Group Catering Manager, and the services we provide include, but are not limited to:
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Ensuring Food Safety Compliance
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Supply chain management and monitoring catering budgets
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Enforcing high kitchen and presentation standards
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Multisite catering services troubleshooting
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Reviewing, developing, and implementing new catering operations procedures
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Driving continuous improvement, efficiency and profitability
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Developing and maintaining a strong, safety-focused team culture
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Continuous Resident engagement to gauge catering success
By utilising RiseUp for your Group Catering Oversight, you get the knowledge of not one, but a team of Catering Operations Specialists which assists you and your facility to RiseUp above the rest.
Hotel Services Oversight
RiseUp elevates standards in Aged Care facilities by providing expert external oversight of laundry and cleaning services. We partner with existing Hotel Services teams to optimise their operations, ensuring exceptional hygiene and comfort for residents. Our specialised management approach enhances efficiency, implements cutting-edge practices, and ensures compliance with healthcare regulations.
By offering external guidance and support, RiseUp empowers in-house teams to deliver superior cleanliness and laundry services, creating a fresh, welcoming environment that prioritizes resident dignity and well-being. Let RiseUp be your partner in achieving excellence in aged care hospitality.